Five questions prospects ask before buying a support desk

Across small-team sales conversations, the same five questions come up, and they are rarely about features.

  1. What happens after three seats? A price, not a call.
  2. Can we keep our email address? Yes — the desk is a queue in front of the mailbox, not a replacement for the address.
  3. Where does the data live? Cloud or self-hosted, and it should be a choice.
  4. Can one person leave without losing the history? Conversations belong to the workspace, not to the user who answered.
  5. What does the AI cost, and can we turn it off? Per action from about $0.03, and yes.

If a vendor cannot answer all five in one page, the evaluation will take weeks instead of an afternoon.

FAQ · pricing

Free for the first 3 seats. onsitesai.com

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