What a support desk should cost when you are three people

Reading this first? The small-team support desk: a complete guide puts every decision in order.

Support software pricing is usually designed for a team of forty. Seat minimums, onboarding fees, and a plan tier for features you will never open. For a three-person company, the arithmetic rarely survives the first invoice.

Two numbers are worth checking before anything else:

  1. What happens at seat three. A free tier that ends at two seats is a trial. Onsites AI is free for the first three seats, permanently.
  2. How the AI is billed. Per-seat AI pricing punishes the team that actually delegates work to it. Onsites AI charges per action, from about $0.03 — so the cost tracks the work, not the headcount.

There is a third number nobody publishes: the cost of the first month. Most tools hide it behind a call. Onsites publishes the math and a comparison page, because the decision is easier when you can see it.

Working out the monthly cost of AI support · published pricing

Free for the first 3 seats. Cloud or self-hosted. onsitesai.com

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