Support when customers write in three languages

Export-oriented small companies end up answering in three or four languages, usually by hoping one person in the team speaks each of them. That works until that person takes a holiday.

What actually needs translating

  • The first reply. A customer writing in their own language should not receive an English template.
  • Commitments. Dates, prices and exceptions must be confirmed in the language of the deal, or they are not commitments.
  • Internal notes. These can stay in the team's working language — they are for the team.

Structuring for it

Tag conversations by language so the queue can be routed to whoever can answer, instead of by channel. Saved replies should exist per language, not as one translated set that drifts.

Onsites AI keeps every channel in one shared inbox, so a customer who writes on WhatsApp in Spanish and follows up by email in English stays one thread with one history.

Multi-channel inbox · saved replies · the complete guide

Free for the first 3 seats. onsitesai.com

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