LINE support without passing one phone around the office

In markets where LINE is the default, support runs through it — and that usually means a single account on a single phone. A day off, a lunch break, or a busy afternoon is enough for customers to feel abandoned.

Two questions decide whether LINE support scales:

  1. Can more than one person answer? If the answer is "only the account holder", the channel is a bottleneck, not a support desk.
  2. Does the conversation become a record? A chat that only exists on a handset cannot be reviewed, handed over, or counted.

A shared inbox fixes both by treating LINE like any other channel: the message arrives in a queue, gets an owner, and keeps its history attached to the customer.

That is how Onsites AI handles LINE — alongside email, website chat, WhatsApp, Telegram, WeChat and Messenger.

Setting up a LINE shared inbox

Free for the first 3 seats. onsitesai.com

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