Free help desk software for a small team: what you give up, and what you should not

"Free" help desks differ mostly in what they take away. Some cap seats, some cap channels, some cap history. The useful question is not whether it is free, but which of the four things below survive the free tier.

What a free tier may reasonably limit

  • Automation rules and workflow builders.
  • Advanced reporting.
  • Premium support.

What it should not take away

  • The channels you actually use. A free plan that covers email but not chat is a trial of half a product.
  • Seats. A cap at two seats means the plan expires the moment you hire.
  • History. If old conversations vanish, the desk cannot answer "what did we promise last time".
  • Export. Data you cannot take with you is not really yours.

Onsites AI is free for the first three seats permanently, includes the shared inbox across channels, and publishes the pricing for what comes after.

Free help desk setup · pricing

Free for the first 3 seats. onsitesai.com

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